Your business is on a mission, to get new business from your prospective clients and customers. While at the same time, you want to maintain those long-term, trustworthy relationships with your current customers. Sometimes, it may feel like you’re juggling flaming knives. But it doesn’t have to be like that. These days, you can easily maintain those relationships, regardless of what type of customer you interact with regularly. In this case, you should consider a Customer Relationship Management (CRM) software to manage those relationships.
A CRM program is a Swiss Army knife for your business. It is a type of software that can store the information on your prospects and customers. It will also allow you to send emails, make calls, schedule appointments, make notes, and so much more. You will be able to gather data on certain things such as who opened up the email you sent out. This way, you can be able to follow up with them in a creative, non-invasive way.
Here are a few reasons why your business should have one so you can take it to the next level:
Any business owner would be insane to say no to new business. With a CRM, you will be able to track the data of customers who might be interested in your new products, services, or promotions. When you have the data in your hand, you’ll know who is ready to buy. In turn, it becomes a lot easier to close the sale. In fact, more than 75% of business owners that have used a CRM saw their business increase by 10%. Meanwhile, nearly a quarter saw their business increase by about 25%.
If your CRM is collecting data on your customers and prospects, you’ll be able to access it easily. This will come in handy when you send out targeted promotions to a certain number of customers or follow up with prospects who are interested in doing business with you but didn’t have the time to talk. This takes the guesswork out of figuring out who is actually interested in what you’re offering from those who may just go cold after a few follow-up messages.
This is ideal for the business that doesn’t have a one-man band sales team. If you’re overseeing a group of sales representatives, you’ll be able to keep track of their overall progress. This way, if you notice that one of them is not living up to their potential as a salesperson, you can be able to pinpoint the problem so their sales numbers are much better in the future.
Relationships matter in business. Period and end of story. So, when it comes time to send out an email that promotes your latest offer, you can be able to easily follow up with customers who want in. At the same time, the data you gather can also give you an idea of who may not be happy with your business. Knowing this will give you the ability to connect with that customer and promptly solve the problem. The quicker you solve the problem, the better they’ll trust you.
Having a CRM software for your business will make life a lot easier for you. And it will even serve your business in the long run. If you want something that will help you maintain your customer relationships and close sales a lot quicker and easier with the use of data, then a CRM will be your best friend.