If you have been on almost any website in the last year or so then you have seen a Chabot. That little icon in the corner of a website and pops up and says, “Do you have a question? I’m here to help.” They seem great, and you can get a fast answer, but are they really all positives?
The pros and cons of using chatbots on your website are worth taking a look at when you are thinking about using one of these programs on your business website.
There are three pros and two cons that we are going to focus on in this post. This will, hopefully, give you some information to help you make a decision about chatbots and your business.
Chatbots are handy software programs that are specifically designed to hold conversations with human beings. They answer very specific questions about products, the company, pricing, and anything else they have been programmed to answer.
They are so good at what they do that you may not know that there isn’t an actual human being on the other side of the conversation. However, if you ask a question they can’t answer, then you will have to wait to talk to a human.
There are some really amazing things that chatbots can do for your business. The pros that they have are nothing to scoff at and can be a game-changer for a growing website or company. The top three pros, in our opinion, are the following.
As with many things in life, if there are pros, then there are also cons. These cons should be considered carefully along with the pros so you can make an informed decision for your business.
There are chatbot systems that could solve the two cons that we previously listed. However, these systems are incredibly expensive. Using a costly chatbot would defeat the purpose of using them to lower labor costs.
It is important for business owners to really know what they need and what would be helpful for their particular business. What is suitable for some is not always good for others.